SAP Application Management Services (AMS)
infocure’s AMS delivers proactive, expert support and continuous improvement for your SAP environment — keeping systems secure, performant, and aligned to business goals so your teams can focus on innovation.
What Are SAP AMS Services?
Comprehensive support for your SAP landscape
SAP AMS (Application Management Services) is the suite of services that keep SAP applications running reliably, securely, and aligned to your business objectives — from incident handling and application maintenance to proactive optimization and roadmap planning.
Core AMS Capabilities
- 24/7 monitoring and proactive incident management
- Application maintenance and enhancement delivery
- Performance optimization and database tuning
- Security patching and compliance management
- Functional and technical support across all modules
- Change management and release coordination
- Strategic roadmap planning and innovation advisory
24/7 Operations
Round-the-clock monitoring, incident response, and support ensuring your SAP systems run smoothly.
Continuous Improvement
Proactive optimization, performance enhancements, and innovation to keep your systems future-ready.
SLA-Driven Service
Guaranteed service levels with transparent metrics, reporting, and accountability for every engagement.
infocure AMS — Pillars of Our Offering
Comprehensive coverage across technical, functional, and strategic dimensions
Our AMS services are built on six foundational pillars that ensure complete lifecycle management of your SAP landscape — from day-to-day operations to strategic innovation.
Our Six Pillars of AMS Excellence
Technical Operations
System monitoring, Basis administration, database tuning, transport management, backup verification, and security patching.
Application Support & Enhancements
Incident management, problem resolution, corrective maintenance, small enhancements, custom report development, and release coordination.
Security & Compliance
User access management, role reviews, SoD checks, GRC alignment, audit support, and regulatory compliance controls.
Performance & Optimization
ABAP code optimization, SQL tuning, interface performance improvement, transaction optimization, and capacity planning.
Run & Managed Services
24/7 NOC operations, proactive monitoring, SLA-driven service delivery, automated alerting, and incident response workflows.
Business Process & Functional Support
Module-level expertise (FI/CO, MM, SD, PP, HR), process optimization, user training, and functional enhancement delivery.
Technical Excellence
Deep Basis, ABAP, and infrastructure expertise ensuring optimal system performance.
Functional Mastery
Certified consultants across all SAP modules with industry-specific experience.
Security First
Comprehensive security controls and compliance frameworks embedded in every service.
Flexible Support Models
Choose the engagement model that fits your business needs
infocure provides flexible engagement models — from skill augmentation to complete AMS outsourcing — so you can choose the level of control, cost model and governance that best suits your organization.
Engagement Model Options
Staff Augmentation
Add certified infocure resources to your team for short or long-term needs while maintaining day-to-day control and governance.
- On-demand expertise
- Retain full control
- Flexible scaling
Managed AMS
End-to-end AMS delivered with SLAs, offshore/onshore blend, and full responsibility for operations and continuous optimization.
- Complete outsourcing
- SLA-backed service
- Predictable costs
Hybrid Model
A flexible mix of onsite strategic roles and offshore execution for optimal cost efficiency and stakeholder alignment.
- Best of both worlds
- Cost optimization
- Local presence
Choose the Right Model for Your Organization
Not sure which model fits your needs? Our AMS experts will assess your current landscape, business objectives, and organizational structure to recommend the optimal engagement approach — whether that's augmenting your existing team, fully managed services, or a hybrid model that balances control and cost.
Discuss Engagement OptionsTypical AMS Engagement Phases
AMS engagements typically follow a structured lifecycle — helping teams transition, stabilize, operate, and continuously improve.
Transition
Knowledge transfer, onboarding, runbook creation and change control setup.
Stabilization
Resolve legacy defects, baseline performance and stabilize critical processes.
Operations
Day-to-day incident management, monitoring, patching and minor enhancements.
Continuous Improvement
Optimization, automation, periodic health checks and roadmap updates.
Business Benefits
Measurable value from expert SAP application management
Our AMS services deliver tangible business outcomes across operational efficiency, cost optimization, risk mitigation, and strategic agility — transforming SAP from a cost center to a business enabler.
Operational Excellence
System Stability & Uptime
99.9% uptime with proactive monitoring and rapid incident resolution
Performance Optimization
Up to 40% improvement in transaction response times and throughput
Faster Issue Resolution
70% reduction in mean time to resolution (MTTR) for incidents
Enhanced User Experience
Improved user satisfaction through responsive support and proactive optimization
Cost & Risk Management
Total Cost Reduction
30-50% lower TCO through offshore delivery and operational efficiency
Security & Compliance
Robust controls, audit readiness, and reduced compliance risk
Predictable Budgets
Convert unpredictable OPEX to fixed, manageable service costs
Business Agility
Faster time-to-market for changes and new capabilities
Measurable ROI in 6-12 Months
Organizations typically achieve positive ROI within the first year through reduced operational costs, improved system performance, eliminated downtime, and increased productivity. Our structured approach ensures rapid value realization while building a foundation for continuous improvement and innovation.
Calculate Your AMS ROIWhy Choose infocure for AMS?
Your trusted partner for SAP application management excellence
With deep SAP expertise, proven frameworks, and a results-driven approach, infocure delivers AMS services that transform your SAP landscape into a reliable, optimized, and future-ready business platform.
The infocure AMS Advantage
- SAP-certified experts across all modules and technical components
- 50+ successful AMS engagements across diverse industries
- Proven ITIL and SAP Solution Manager frameworks
- KPI-driven approach aligned to business outcomes
- 24/7 global support with follow-the-sun coverage
- Flexible engagement models tailored to your needs
- Transparent SLA reporting and continuous improvement focus
Expert Team
Certified consultants with deep functional and technical expertise across ECC, S/4HANA, and specialized modules.
Proven Frameworks
Repeatable AMS methodologies, runbooks, and automation that accelerate value delivery and reduce risk.
Outcome Focused
Measured success through KPIs: system availability, MTTR, SLA adherence, user satisfaction, and cost optimization.
Ready to turn SAP into a predictable business enabler?
Book an AMS assessment and get a clear, prioritized action plan to stabilise and optimise your SAP landscape.